Technical Support and Customer Liaison

Enhance your career with AESSEAL as a Technical Support Specialist, providing essential technical assistance and customer support from initiation to completion of repairs.
In this role, you will serve as the main point of contact for customers, ensuring their needs are met through effective communication and precise order management. Your ability to collaborate with engineering for diagnosing problems and your familiarity with billing processes will enhance the customer experience. You will also operate precision tools and contribute to administrative coordination.
Key Responsibilities:
• Address customer inquiries and ensure timely responses
• Enter orders and manage the billing process seamlessly
• Collaborate to diagnose technical challenges and recommend solutions
• Maintain precise records and manage customer invoices
• Assist in failure analysis and provide repair specifications
Requirements:
• Degree or diploma in relevant technical field preferred
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