Technical Support Analyst

About the Role - Tēnei tūranga

We have an exciting opportunity for a Technical Support Analyst to join the Business Systems and Data Products team within the Resource Markets Branch. Our team is responsible for supporting and enhancing the business‑critical systems that underpin NewZeland's petroleum and minerals permitting regime.

In this role you will be the first point of contact for business users, providing first‑ and second‑level support across a range of business applications. You will investigate and resolve system issues, working closely with users and vendors to ensure timely and effective outcomes while keeping stakeholders informed throughout the process.

You will also play an important role in maintaining and enhancing our systems through activities such as user administration, system configuration, testing, and supporting releases into production. This is a varied role that combines technical problem‑solving with stakeholder engagement in a co...