Technical Support Analyst (Tier 1) - Polish Native / Spain Homebased

**Join us on our exciting journey!**

We are recruiting a new **Technical Support Analyst (Tier 1)** with **work experience in the area** and **native in Polish language.**

Under general supervision, provide high quality phone-based service desk support to end users regarding IT problems and service requests.

If you want to play a key role in a **multicultural, dynamic and committed team** this could be the role for you!

Essential Functions:

• Use remote control tools like gotoassist to solve a large percentage of incident calls on the first interaction with the customer.
• Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
• Provide management with information on problems that are sev...