Technical Support Analyst

American Express Global Business Travel · Mexico City, Federal District, Mexico

Location

Mexico City

Job Type

Full time

Posted

June 28, 2026

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Technical Support Analyst is a 24/7 remote operational role that offers necessary training and mentorship to develop your technical support capabilities.
 
What You'll Do:
Provide Level 2 application support for Travel Counselor tools, travel booking, servicing, and Corporate applications
Manage incident and request resolution through timely acknowledgment, prioritization, communication, and escalation
Respond to critical incidents (P1/P2) within SLA; participate in incident bridges, issue triage, and deliver timely outage communications
Monitor global ticket queues to ensure SLA compliance
Assess issue severity rapidly and troubleshoot application ...
        

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