Location
calgary
Job Type
Full-time
Posted
June 19, 2026
Job Description
Department: Information Technology
Employment Type: Full-Time
Requisition ID: 1740
Date Posted: June 11, 2026
Closing Date: June 25, 2026 or until filled
Job Summary
Reporting to the SR. Manager, IT End User Services, the Technical Support Analyst II is an integral part of the end user experience at UFA. They provide tier 2 technical support, address end user support requests, investigate incidents, and offer troubleshooting expertise to resolve issues as they arise. The Technical Support Analyst II demonstrates a strong focus on customer service, security, documentation, and adherence to ITIL processes to ensure reliable operation of the end‑user computing environment.
Technologies and Environments
- Microsoft Windows desktop and laptop environments (Windows 11, Intune)
- Microsoft 365 (Intune, Exchange Online, SharePoint, OneDrive, Teams, Edge, etc.)
- Active Directory
- Remote Help, VPN, and virtua...