Location
toronto
Job Type
Full-time
Posted
July 09, 2026
Job Description
Join Compugen as a Technical Support Analyst and provide dedicated deskside support to VIP clients in downtown Toronto. Enhance the tech experience for executives with your expertise.
As a Deskside Support Analyst at Compugen, you will serve a crucial role in our onsite support team, offering expert assistance to executives and addressing escalated issues. This position emphasizes both technical troubleshooting and customer service, enabling you to make a tangible impact on user satisfaction and operational efficiency.
Key Responsibilities:
• Deliver white glove support to VIP users
• Oversee daily deskside support activities and team coordination
• Troubleshoot hardware and software operational issues
• Maintain accurate ticketing in ServiceNow
• Participate in IT huddles to discuss service performance
Requirements:
• Minimum 5 years in customer service and 3 years of support experience
• Relevant technical diploma or degree
• A+ certification and ITIL...
As a Deskside Support Analyst at Compugen, you will serve a crucial role in our onsite support team, offering expert assistance to executives and addressing escalated issues. This position emphasizes both technical troubleshooting and customer service, enabling you to make a tangible impact on user satisfaction and operational efficiency.
Key Responsibilities:
• Deliver white glove support to VIP users
• Oversee daily deskside support activities and team coordination
• Troubleshoot hardware and software operational issues
• Maintain accurate ticketing in ServiceNow
• Participate in IT huddles to discuss service performance
Requirements:
• Minimum 5 years in customer service and 3 years of support experience
• Relevant technical diploma or degree
• A+ certification and ITIL...
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