Job Description
A leading organisation is seeking a Technical Support Agent to join their Technical Support Department. The ideal candidate will have previous technical contact centre experience and the ability to troubleshoot technical issues efficiently while delivering excellent customer service. This role requires a proactive, adaptable, and results-oriented individual. Responsibilities
Manage customer faults and queries effectively via the CRM system to minimise downtime.
Apply technical knowledge when troubleshooting system faults and customer queries.
Utilise the National Central Electronic Monitoring System (NCEMS) to perform tasks and resolve technical issues.
Maintain high levels of customer service by adhering to contact centre SLA’s and KPIs.
Ensure timely player dispute resolution in line with procedures.
Comply with internal and external policies, procedures, and regulations from all relevant authorities.
Qualifications & ...