Location
ottawa
Job Type
Full-time
Posted
July 16, 2026
Job Description
- Lead and coach the professional services and technical solutions team while actively contributing to service delivery and customer engagements.
- Oversee professional services delivery to drive customer satisfaction and successful project outcomes; serve as the senior point of contact for key clients and stakeholders.
- Drive efficient, high‑quality service delivery across implementation, consulting, and support; maintain service standards and support sales with technical expertise.
- Troubleshoot and resolve technical issues promptly and effectively.
- Guide customers through product demonstrations, setup, and configuration of cybersecurity solutions.
- Design and deliver training sessions and workshops to enable effective use of product features and benefits.
- Monitor key performance indicators related to deployment and product usage.
- Produce reports, technical guides, and presentations that demonstrate service va...