Technical Service Representative Material Handling

Technical Service Representative – MH (Hybrid)

Location: Canada – travel inside and sometimes outside Canada required.

Responsibilities:

• Help diagnose and walk customers through technical issues
• Field test and trials of product improvement solutions
• Product application support, working with Product Specialist Team
• Quality assurance for both shop and field teams
• Major warranty investigations, warranty claim reporting back to the factory
• Report concerns of product lines to the PC
• Both Capital and Remanufactured Equipment
• Technician Mentoring
• Global Support
• Travel inside and sometimes outside of Canada

Knowledge/Education and Experience:

• Must be experienced in and have a strong knowledge of Epiroc equipment.
• Heavy Equipment/Electrical Red Seal Certified or last year apprentice scheduled to write and obtain license.