Technical Service Representative II

**We believe power is a promise - a shared commitment to be there for others when it matters most.**

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

**Major Responsibilities**

+ Answer inbound calls and respond to emails from dealer technicians, addressing standard to moderately complex questions
+ Provide accurate, timely, and detailed documentation of all customer interactions
+ Troubleshoot and resolve routine to moderately complex technical issues in the field
+ Instruct new dealer technicians on navigating Generac’s warranty systems and submitting electronic claims
+ Assist with on‑site troubleshooting, diagnosis, and repair activities as required
+ Gather and prepare documentation related to product failures for further review
+ Mentor and support less experience...