Location
kuala lumpur
Job Type
Full-time
Posted
June 22, 2026
Job Description
Key responsibilities:
- Provide after‑sales service support for customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction
- Provide initial commissioning plans, as well as coordinate commissioning activities for successful delivery
- Support the line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised
- Conduct field services with team and service partners in pre‑commissioning, commissioning, maintenance work, fault diagnosis and repairs
- Perform basic O&M by monitoring systems remotely and basic warranty work
- Conduct product testing, fault diagnosis, and repairs at the workshop
- Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high‑quality solutions to customers’ issues
- Continuously develop knowledge of all relevant product...