Technical Product Support Specialist

Job Title: Product Support Specialist
Job Description
The Product Support Specialist provides comprehensive technical and customer support for a our client's product line. This role blends hands-on troubleshooting, customer communication, order coordination, and operational follow-up to ensure that distributors and end customers receive accurate information, timely resolutions, and a consistently high level of service. The specialist also contributes to documentation, training materials, and sales and marketing support, working closely with engineering, warehouse, and other internal teams.
Responsibilities

+ Respond to incoming technical support calls and emails related to products.

+ Run structured troubleshooting checklists to diagnose and resolve common technical issues with customer's industrial products.

+ Escalate complex or advanced technical issues to engineering, providing clear, organized documentation and notes.

+ Maintain accura...