Technical Process Analyst

Lenovo · São Paulo, State of São Paulo, Brazil

Location
São Paulo
Job Type
Full-time
Posted
June 13, 2026

Job Description

Description and Requirements


Business Area Description

The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Workplace Services performs end to end support, both locally and remotely on behalf of our customers.

Key Objectives of Position

Analyze, design, and continuously improve IT service and operational processes to increase efficiency, quality, and user satisfaction

Day-To-Day Tasks

  • Identify opportunities to reduce incident recurrence and optimize workflows through standardization, automation, and best practices
  • Map, document, and analyze end-to-end IT service processes (incident, request, problem management)
  • Identify inefficiencies, bottlenecks, and recurring issues, pro...
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