Location
montreal
Job Type
Full-time
Posted
May 25, 2026
Job Description
Technical Operations Manager – CX
Key Responsibilities & Tasks
- Onboard customers with their cloud solutions in CX Cloud Operations Unit
- Assist customers with incidents resolution and escalations
- Support internal stakeholders to provide technical expertise around customers’ landscape
- Safeguard surge events for cloud customers
- Manage internal projects and initiatives for features updates or upgrades
- Collaborate with other SAP teams to ensure customer satisfaction
- Ensure compliance in service delivery, operability and supportability
- Deliver external or internal reports upon required assignment
- Self-education in cloud technologies and AI
Key Tasks and Skills
- Technical Operation, Change & Escalations Management ...