Technical Operations Associate- Scotiatech

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Title: Technical Operations Associate- Scotiatech

Requisition ID:

Purpose

Contributes to the overall success of Technology for Global Banking and Markets by ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Demonstrate expertise in Windows, mobile technologies, desktop hardware/software, printing, TCP/IP and standard applications.
• Fields incoming help requests from end users via both telephone and e-mail in a professional, courteous, effective, and efficient manner.
• Resolve 80% of technical support issu...