Location
manila
Job Type
Full-time
Posted
June 02, 2026
Job Description
Company Overview
Acquire Asia Pacific Philippines Inc. (Acquire BPO) partners with RingCentral, a leading cloud‑unified communications provider. The role fits within the RingCentral account team.
Role: Technical Onboarding Advisor
A Technical Onboarding Advisor assists newly signed up customers with basic account and phone system configuration. The position requires a blend of technical troubleshooting, client management, and education skills, and must adhere to company policies and procedures.
Responsibilities
- Receive transferred calls of newly signed up customers from Sales.
- Set expectations that the transaction is a basic account set up, not a user training.
- Walk the customer through Express Set Up and probe for other basic account set up needs.
- Configure basic user setup such as Call Forwarding, Notifications, Greetings, etc.
- Educate customers on VOIP readiness by sending and ensuring ...