Technical Lead/Helpdesk Lead

Role Overview

Are you a ServiceNow expert ready to lead enterprise‑scale digital transformation at a global technology innovator and make a real impact from Monterrey? As a ServiceNow Technical Lead at Corning, you will serve as the technical engine behind enterprise‑wide platform solutions, contributing directly to digital transformation initiatives that impact teams across the globe.

Responsibilities

• Lead full‑cycle ServiceNow module implementations, from requirements gathering and design through configuration, testing, and go‑live, ensuring alignment with enterprise architecture and best practices.
• Act as the primary technical advisor to cross‑functional teams and business stakeholders, translating complex needs into scalable, high‑performance platform solutions.
• Mentor and develop junior team members, building a high‑performing technical team culture focused on innovation and continuous improvement.

Qualifications...