Location
montreal
Job Type
Full-time
Posted
July 04, 2026
Job Description
Become a vital part of our team as a Technical IT Support Analyst in a hybrid capacity. Focus on incident management and ensure seamless technical support within IT application infrastructure.
Candidates must possess a bachelor's degree in IT or computer science and have 3-5 years of experience in production environments, especially in banking. Proficient use of ServiceNow, experience in ITIL processes, and fluency in French and English are key qualifications. The role involves incident resolution and supporting infrastructure deployments and migrations.
Key Responsibilities:
• Monitor alerts and resolve production incidents swiftly
• Collaborate with dedicated support teams to tackle technical issues
• Handle technical deployments and manage change migrations
• Ensure timely recording of production events
• Support infrastructure component changes
Requirements:
• Bachelor’s degree in computer science or related...
Candidates must possess a bachelor's degree in IT or computer science and have 3-5 years of experience in production environments, especially in banking. Proficient use of ServiceNow, experience in ITIL processes, and fluency in French and English are key qualifications. The role involves incident resolution and supporting infrastructure deployments and migrations.
Key Responsibilities:
• Monitor alerts and resolve production incidents swiftly
• Collaborate with dedicated support teams to tackle technical issues
• Handle technical deployments and manage change migrations
• Ensure timely recording of production events
• Support infrastructure component changes
Requirements:
• Bachelor’s degree in computer science or related...
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