Technical HOD: Contact Centre

SUMMARY:
My client is searching for a Technical Operational leader who can take control, keep momentum, and turn chaos into results. Every day, the pressure is on. Targets. Deadlines. Moving parts. A team counting on the person at the front to make the right call when the clock is running down.

• You know who you are.
• You've led large teams.
• You trust data over guesswork.
• You spot problems before everyone else notices them.
• And when the stakes are high, you don't slow down—you get sharper.

POSITION INFO:
The profile: Minimum of 5+ years leading high-volume contact centre operations Intermediate SQL skills SELECT. JOIN. WHERE. (If those words don't scare you, keep reading) Excel wizardry and a love for data that tells a story Experience building strong leaders, not just managing them Calm under pressure Sharp under fire Always two steps ahead This isn't a role for s...