Technical Field Engineer

Greetings from LanceSoft

Location: Singapore

Onsite Setup

Full Time Role

Role: Technical Field Engineer

Job Description

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

• Create / update and track ticket in ticketing tool to closure observing SLA commitments

• Escalate, when necessary, in accordance to escalation matrix

• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer based systems.

• Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that ...