Technical Engineer, Customer Support (SQL)

Responsibilities & Deliverables

• Provide professional application and technical support and consultation to clients of Finastra Payment products.
• Triage functional application issues, payment processing issues, and guide customers on the utilization of payment systems.
• Execute escalation procedures when applicable, as defined by management.
• Involved in projects throughout the development and implementation life cycle to ensure implementation meets requirements.
• Collaborate with customers and Finastra technical groups for connectivity to interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third‑party vendors.
• Handle cases through the full case management life cycle.
• Monitor and update all assigned cases in Salesforce CRM with timeliness and accuracy.

Required Skills & Experience

• Minimum of 3 years of experience as Technical Support with ...