Location
brampton
Job Type
Full-time
Posted
June 06, 2026
Job Description
Skillset
6 - 8 years' experience as Technical Business System Analyst
Good experience in IVR domain / process
Strong communication skills
Configure IVR call flows, menus, and prompts according to business requirements.
Customize IVR scripts to enhance user experience and streamline call routing.
Implement project changes and updates to IVR systems based on user feedback and business needs.
Monitor IVR systems for performance issues, errors, and downtimes.
Troubleshoot and resolve technical issues related to IVR systems promptly to minimize disruption.
Fine-tune IVR call flows and menus to reduce call handling times and improve customer satisfaction.
Job Responsibilities Support with IVR design, work with delivery teams across development and customization, liaise with Product teams, business teams, partner, and vendors teams to make sure the deliverables and designs are aligned. Work with Business...
6 - 8 years' experience as Technical Business System Analyst
Good experience in IVR domain / process
Strong communication skills
Configure IVR call flows, menus, and prompts according to business requirements.
Customize IVR scripts to enhance user experience and streamline call routing.
Implement project changes and updates to IVR systems based on user feedback and business needs.
Monitor IVR systems for performance issues, errors, and downtimes.
Troubleshoot and resolve technical issues related to IVR systems promptly to minimize disruption.
Fine-tune IVR call flows and menus to reduce call handling times and improve customer satisfaction.
Job Responsibilities Support with IVR design, work with delivery teams across development and customization, liaise with Product teams, business teams, partner, and vendors teams to make sure the deliverables and designs are aligned. Work with Business...
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