Technical Assistant / Technical Administrator

Technical Assistant
Technical Assistant / Administrator. A Bristol based contact centre business require a Technical Assistant to join the team. The Technical Assistant / Administrator will provide first line technical assistance and troubleshooting advice to calling agents when requested, carry out a daily reconciliation check for missing calls and add these to the company database to maintain accuracy, and help the technical team with other administrative tasks as required.
The Technical Assistant / Administrator responsibilities:

Monitor the Tech Support message board to provide advice and support to any callers experiencing technical issues preventing them from working.
Escalating any cases that cannot be resolved to senior support staff so they can assist and rectify.
Carry out daily data reconciliation task by reviewing calls that agents have failed to complete correctly, updating these records correctly using the calling system and updating the logging she...