Technical Account Manager - DACH

About the Role

As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high‑value enterprise customers.

What You’ll Do

• Establish and maintain strong, long‑lasting relationships with assigned customers, acting as their primary point of contact for all technical needs.
• Develop and maintain an in‑depth understanding of the Perk platform, including architecture, configuration options, integrations and product roadmap.
• Guide customers through program setup, configuration and optimisation, helping them adapt the platform with precision and speed to meet their business objectives.
• When significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout.
• Act as an escalation point for complex technical problems, ensuring that customers’ con...