Job Description
As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
· Collection, analysis and change recommendations of configuration information
· Collection and analysis of customer network information
· Collection and analysis of packet trace information
· Recommend actions based on analysis
· Customer education (gaps in networking, product knowledge etc
· Installation and configuration assistance
· Reproduction of customer environments on lab equipment
· Follow up technical cases and manage the right expectation until the closure of the cases
· Conduct weekly status conference calls with customers to report status of open issues and projects. ...