Job Description
**Team Leader - Technical Support**
The **Team Leader - Technical Support** is a critical frontline leadership role responsible for guiding, mentoring, and managing a team of Technical Service Representatives (TSRs) who provide support across service, marketing, and technical functions.
This role emphasizes strong technical support experience, particularly in resolving Level 1 and Level 2 issues, and is designed for individuals who excel in team coordination, process improvement, and performance development.
The Team Leader ensures daily operational excellence by facilitating clear communication, maintaining service quality standards, and ensuring prompt, effective, and technically accurate customer resolutions.
They play an essential role in the onboarding and development of team members, supporting them in reaching and exceeding KPIs, and ensuring adherence to company standards, security protocols, and service commitments.
This position requires a hands-on lead...