Tech Support Team Lead: Drive Quality & Performance

CallForce is seeking a Tech Support Team Leader to guide a professional team of technical support agents for Vodacom FTTH in Cape Town CBD. The role focuses on improving operational efficiencies, managing performance targets, and enhancing service delivery.

This position requires strong leadership skills and at least 3 years of experience in a contact centre. Candidates should be technologically savvy, prepared to work shifts, and understand HR policies.