Team SecretaryBand 4

Main duties of the job To provide a comprehensive range of secretarial and administrative services to the EMDASS Northwest team to deliver assessment, diagnosis, treatment and post diagnostic support. The post holder will be delivering pre-diagnostic support by reassuring service users regarding their waiting time position whilst remaining in waiting list. To follow the appointment booking system effectively to manage the waiting list, cancellations and DNAs. To liaise with other departments and services and to respond effectively to inquiries from the general public, service users, referrers and other agencies and professionals. To consistently deliver a client focused service, which promotes good customer service and effective working relationships.
As a university NHS foundation trust, HPFT continues to develop strong links with the University of Hertfordshire, providing excellent learning and development opportunities.
We provide mental health and social care services - inclu...