Team Member, Pool

Responsibilities

• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Reads the logbook daily and takes action accordingly.
• Provides information regarding the hotel’s facilities & services.
• Ensures to always be informed of VIP in-house and daily functions.
• Handles guest complaints in accordance with service recovery guidelines.
• Knows and strictly follows all established cleaning procedures for:
  • Polishing
  • Vacuuming
  • Scrubbing
  • Mopping
  • Shampooing
  • Dusting
• Completes Room/Public Area work assignment sheet.
• Knows how to operate/use available Housekeeping machinery and chemicals according to established standards.
• Follows all procedures for Lost and Found.
• Is familiar with and adheres to all housekeeping procedures for the issuing and...