Job Description
**Team Leader - Technical Support****About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.The **Team Leader - Technical Support** is a critical frontline leadership role responsible for guiding, mentoring, and managing a team of Technical Service Representatives (TSRs) who provide support across service, marketing, and technical functions.This role emphasizes strong technical support experience, particularly in resolving Level 1 and Level 2 issues, and is designed for individuals who excel in team coordination, process improvement, and performance development.The Team Leader ensures daily operational excellence by facilitat...