Team Leader - Outbound Phone Banking

ROLE PURPOSE & OBJECTIVE:

• Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service
• Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition.
• Track conversion across campaigns and products.
• Assists internal verticals in understanding sales opportunities and generate leads across product lines.
• Conduct basic training for tele callers for their campaigns.
• Monthly target adherence
• Increase lead conversion from cross selling
• Value Generation from campaigns
• Regular follow up with business team and coordinating with branches and other alternate channels
• Design new campaigns
• Market available training opportunities to employees and provide necessary information
• Provide performance feedback to team members & responsible for the professional development of the members.
• Customer r...