Location
cebu city
Job Type
Full-time
Posted
June 09, 2026
Job Description
Position Overview:
The Team Leader will be responsible for managing and overseeing the activities of a team of Patient Education Specialists, ensuring that each individual performs at par with the standards set by the company and the client. Some main responsibilities are as follows:
- Monitors the performance of each team member against specified account/program metrics and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded.
- Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates).
- Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company.