Team Leader (Direct to Consumer)

Team Leader (Direct To Consumer)

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Team Leader (Direct to Consumer) for our Awesome CX by Transcom Davao site. This role guides a team of agents, ensures consistent operational excellence, delivers clear reporting, and maintains strong communication with the accounts leadership. The Team Lead provides structure, accountability, and guidance while upholding brand standards in every customer interaction.

Join our Awesome CX by Transcom Family as a Team Leader (Direct To Consumer)

Key Responsibilities:

Team Leadership and Support

• Lead, mentor, and support a team of CX agents
• Maintain a positive, collaborative, and accountable team culture
• Reinforce daily priorities and ensure agents stay focused on high impact tas...