Team Leader, Customer Experience & KPI Coaching

A leading Business Process Management firm based in Durban is seeking a Team Leader to lead and develop a team of advisors, ensuring the provision of excellent service to customers. Responsibilities include managing team performance against KPIs, creating a positive learning environment, and conducting performance reviews. The ideal candidate will have a Matric qualification, at least 12 months of team leader experience in a call center setting, and strong motivational and managerial skills. Competitive package is offered.
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