Location
cebu city
Job Type
Full-time
Posted
June 08, 2026
Job Description
We are seeking an experienced and driven Team Leader to join our client, Talent Outsourcing Channel Solutions, in their Cebu City, Cebu office. As a Team Leader, you will play a crucial role in overseeing and supporting a team of customer service agents, ensuring exceptional service delivery for our clients.
What You'll Be Doing
- Manage, motivate and develop a team of customer service agents to deliver an exceptional customer experience
- Monitor team performance, set goals and provide regular feedback to drive continuous improvement
- Identify training needs and implement development plans to upskill the team
- Foster a positive and collaborative team environment to enhance morale and engagement
- Liaise with cross-functional teams to resolve complex customer inquiries and issues
- Implement and maintain quality assurance processes to ensure compliance with client requirements
- Analyse data and generate repo...