Team Lead | Wholesale Customer Service

Job Description

As Munro Footwear Group (MFG) continues to evolve and strengthen our Wholesale business, we're creating a brand-new leadership opportunity to shape the future of our Wholesale Customer Service function.

Reporting to the GM of Wholesale, this newly created Team Lead | Wholesale Customer Service role is ideal for an experienced customer service leader who enjoys balancing operational excellence with people leadership. Acting as a key link between our internal teams and wholesale customers, you'll ensure a seamless service experience while driving consistency, efficiency and operational excellence.

The role

• Leading day-to-day Wholesale customer service operations and supporting complex customer enquiries
• Ensuring Wholesale orders, returns and credits are processed accurately and efficiently
• Coaching and developing a high-performing customer service...