Team Lead (Telco Sales Chat)

Afni · Quezon City, Metro Manila, Philippines

Location

Quezon City

Job Type

FullTime

Posted

June 27, 2026

Job Description

 
  Description 
  Position Purpose: 
 The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client calibrations, quality related coaching and providing feedback.
  Essential Functions and Responsibilities: 
 Utilizes the Afni Coaching Model (ACM) to perform trend and root-cause analysis of both individual and team performance, formulates recommendations and action plans. Provides ongoing training for performance improvement.
 Executes Recovery strategy to achieve Afni's objectives and individual/team goal attainment. Manages daily work map / flow and continually monitors productivity and proper execution of calls to ensure client accounts are worked timely in accordance with contractual agree...
        

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