Team Lead Rider On Ground Ops

Whats on Your Plate

• Lead and manage operations within the assigned city.

• Oversee and direct the Rider Coordinator (RC) team ensuring effective management and support.

• Monitor and optimize staffing levels across the city to meet operational needs.

• Track order trends and recommend adjustments to forecasts for special events to ensure accuracy.

• Optimize live operations to minimize order losses and improve efficiency.

• Implement data-driven strategies to enhance rider performance.

• Ensure the city meets and maintains key performance indicators (KPIs).

• Facilitate effective communication and coordination between the RC team and riders.

• Conduct rider training sessions to enhance skills and performance.

• Ensure compliance with company policies and regulations.

• Keep the RC team...