Team Lead Responsible Gambling

Job Overview

Responsible Gambling Team Lead: Manage and maintain a 24/7 Responsible Gambling Team, supporting responsible gambling delivery across Super Group’s online gaming platforms.

Responsibilities

• Leadership: Lead by example, motivate the team, conduct monthly team meetings, manage succession planning, handle roster and leave.
• Onboarding and Development: Conduct onboarding, probation sign‑off, provide feedback, mentoring, coaching, rewards, and recognition.
• Performance Management: Support team development goals, monitor KPI benchmarks, conduct QA checks, report trends, drive performance reviews.
• Workload Management: Monitor shift plans, manage refunds, provide live support, ensure SLA benchmarks, log incidents.
• Stakeholder Management: Build rapport with internal and external departments, act as a subject matter expert on responsible gambling and customer welfare.
• Compliance: Provide direction on resp...