Location
Noida
Job Type
Full-time
Posted
June 15, 2026
Job Description
We are looking for someone with customer service experience in a call centre set-up, must have a minimum of 4 years of experience, with a minimum of 1 year experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a
diverse, multilingual team
working both remotely and onsite.
Key Responsibilities
Candidate must be reachable 24x7 for any help.
Experience in giving training / onboarding new hires,
Handle
team scheduling , should have
managed rosters/scheduling for teams working in multiple shifts.
Oversee
Quality Assurance ,
Training , and
Performance Management
Create and maintain
comprehensive reports in Microsoft Excel
(pivot tables, dashboards, etc.)
Conduct
interviews , lead
onboarding , and manage
employee reviews
Organize and lead
weekly client calls ;...
diverse, multilingual team
working both remotely and onsite.
Key Responsibilities
Candidate must be reachable 24x7 for any help.
Experience in giving training / onboarding new hires,
Handle
team scheduling , should have
managed rosters/scheduling for teams working in multiple shifts.
Oversee
Quality Assurance ,
Training , and
Performance Management
Create and maintain
comprehensive reports in Microsoft Excel
(pivot tables, dashboards, etc.)
Conduct
interviews , lead
onboarding , and manage
employee reviews
Organize and lead
weekly client calls ;...