Location
mumbai metropolitan region
Job Type
Full-time
Posted
June 17, 2026
Job Description
Job Title: Team Lead – Claims & Customer Support
Location: Mumbai (Malad)
CTC: Up to 6.5 LPA
Shift: Rotational Shifts
Notice Period: Immediate Joiners Preferred
Job Summary:
We are looking for a Team Lead – Claims, Banking, Escalation background &Customer Support to oversee day-to-day operations, manage team performance, and ensure high-quality service delivery across claims processing and customer support functions. The candidate should have strong experience in the Claims domain along with exposure to customer handling in a BPO/Customer Support environment.
Key Responsibilities:
- Manage and lead a team handling claims processing and customer support queries (voice/email/chat)
- Ensure SLA adherence, including productivity, quality, TAT, and CSAT targets
- Handle cust...