Team Lead French Bilingual Client Service Agent

Our client, a leading organization in customer service and support, is seeking a Team Lead French Bilingual Client Service Agent to join their team. 

Job Title: Team Lead French Bilingual Client Service Agent

Location: Nearby King Edward Winnipeg, MB (100% onsite) 

Pay Range: $21.50 per hour

Shift: Monday to Friday 7:30am to 4:00pm CST

Employment type: Temporary opportunity to become permanent 

What's the Job?

• Supervise and monitor call traffic to ensure efficient customer service delivery
  
• Train, coach, and onboard team members to enhance their skills and performance
  
• Manage daily operations by delegating tasks and prioritizing projects
  
• Provide feedback and support to associates through one-on-one and group sessions
  
• Analyze quality reports and recommend improvements to ...