Team Lead, Contact Centre

Team Lead, Contact Centre

• Full‑time, permanent position
• Hybrid working environment, located downtown Toronto
• Competitive salary package with benefits, including a Defined Benefit Pension Plan and Health Care Expense Account
• Experience within social services, healthcare or publicly funded programs strongly preferred

We’re Raise, and we’ve joined forces with our client Accerta Services Inc., a B Corp certified social enterprise that manages healthcare benefits programs for government and social services agencies in Canada.

As the new Team Lead, Contact Centre you will provide frontline leadership and operational support to Program Support Coordinators within Accerta’s Contact Centre, supporting the Ontario Autism Program (OAP). The role focuses on real‑time guidance, coaching, and issue resolution to ensure accurate, consistent, and empathetic service delivery across all contact channels, including phone, portal ...