Team Lead, Commercial Support

A career as a Team Lead, Commercial Support in the Commercial Support team at National Bank means acting as a leader responsible for onboarding commercial clients and overseeing the maintenance of commercial portfolios. In this role, you will have a positive impact on both employee and client experiences through your expertise in commercial banking operations, process optimization, compliance oversight, and team development.

Your role:

• Supervise the end-to-end onboarding of new commercial clients and the ongoing maintenance of commercial portfolios in partnership with Account Managers and other stakeholders.

• Coordinate daily operational activities to ensure compliance requirements are met and service levels and deadlines are consistently achieved.

• Coach and support team members by providing guidance, training, and feedback to strengthen operational effectiveness and customer service deli...