Location
Mexico City
Job Type
Full-time
Posted
July 13, 2026
Job Description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The SCC Team Coach is responsible for driving strong outcomes for our customers via ensuring our customer facing teams within SCC are achieving their goals. They’re a partner to the Team Lead, providing ongoing coaching, data analysis, project support, and daily ‘floor leader’ responsibilities. This work includes acting as a subject matter/process expert in training, quality, the work their team does day to day, and supervising operations.
The Team Coach is an expert within a team or channel. This role will be a resource for their line of business on their shift by answering associate questions, handling escalations, and sharing updates. The Team Coach will proactively identify opportunities for continuous operational improvement through root cause analysis, deep dives into tickets or data, and shad...
The SCC Team Coach is responsible for driving strong outcomes for our customers via ensuring our customer facing teams within SCC are achieving their goals. They’re a partner to the Team Lead, providing ongoing coaching, data analysis, project support, and daily ‘floor leader’ responsibilities. This work includes acting as a subject matter/process expert in training, quality, the work their team does day to day, and supervising operations.
The Team Coach is an expert within a team or channel. This role will be a resource for their line of business on their shift by answering associate questions, handling escalations, and sharing updates. The Team Coach will proactively identify opportunities for continuous operational improvement through root cause analysis, deep dives into tickets or data, and shad...