Team Coach - Customer Experience & Quality

Lyft seeks a Team Coach to drive strong outcomes for our customer-facing SCC teams. You will coach, analyze data, support projects, and lead daily floor operations. This role acts as a training, quality SME, and may supervise operations, sharing updates and addressing escalations on shift.

The ideal candidate is empathetic, organized, and prepared for fast-paced environments, with a focus on continuous improvement and exceptional service delivery across channels.