Tax/Penalty Support Specialist

**Tax/Penalty Support Specialist – On-Site | Phoenix, AZ 85007**
Pay Rate: Starts at $18.00/Hr | M–F, 8–5
**Local Only Candidates**

**Application Requirements**
• Resume **must** specify current location
• In-person interview required within 1 week of posting close
• Start within 2 weeks of offer; onboarding/security clearance required

**Duties/Responsibilities**
• Process incoming AZ Forms 285 & 290: review completeness and accuracy
• Prepare/process POA & Penalty Abatement forms for tax system entry
• Research and resolve POA, prescreening issues/questions
• Organize and securely store paper, email, fax documentation
• Serve as point-of-contact for taxpayer inquiries; provide tier 1 customer support
• Escalate complex inquiries to senior staff
• Process in-office mail as assigned
• Other duties as needed

**Required Qualifications**
• High school diploma/equivalent required; Associate’s degree or equivalent exp. pr...