Tata Consultancy Services Service Delivery Manager

Lead and enhance service delivery operations in the banking sector with Tata Consultancy Services as a Service Delivery Manager. Drive improvements in IT and application support while utilizing key skills.

Tata Consultancy Services is looking for a Service Delivery Manager to manage critical incidents and optimize service processes within the banking industry. A successful candidate will leverage expertise in Microsoft technologies and ITIL frameworks coupled with strong project management skills to analyze service delivery effectiveness and recommend improvements.

Key Responsibilities:
• Implement activities to improve service delivery processes
• Coordinate incident resolution across multiple teams
• Enforce methodologies to ensure service excellence
• Oversee accountability for service delivery metrics
• Analyze application-related issues for effective solutions

Requirements:
• Experience with Microsoft techn...