Talent Pool - Customer Support Agent With German

Ref. No:

Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.

Location: Santa Cruz de Tenerife, ES

Talent Pool - Customer Support Agent with German

We are looking for aCustomer Support Agent with Dutch & English to join our talent pool for Customer Support Agents in Tenerife. Are you interested? Keep reading!

• 
  
• Interact with customers via telephone, e‑mail and web, providing technical support and problem‑solving expertise.
  
• Identify, evaluate and prioritize customer issues and complaints.
  
• Analyze customer problems and develop effective resolution plans.
  
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
  
• Evaluate new services, processes and technologies introduced at the helpdesk.
  
• Participate in traini...