Job Description
The OpportunityWe are looking for an accomplished Systems Reliability Engineer to support our cloud solution in the field and provide an enriched and successful product experience to our customers leveraging our private cloud solution.About the TeamWe are top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way.Working closely with Sales and Software Engineers, the support team acts as our customers' champions.If you have a passion for working as a team, getting the job done well and always striving for more with an interest of how it can impact businesses, we want to talk with you.Your RoleWork directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.Work with our developers to identify defects and opportunities for product improvement.Participate in incident management and root cause analysis (RCA) for critical issues.Improve the serviceability of the produ...